Your customers write at all hours. Someone has to answer.
A customer service agent answers your customers' questions using your business's real information, saves the lead into your system and books the appointment — with nobody sitting at the other end.
An enquiry left unanswered for an hour goes to somebody else
Someone asking about a price at nine at night is not waiting until morning: they message the next company on the list. And the enquiries you do answer eat the hours of the person who should be selling or producing.
On top of that, everyone answers differently: yesterday's price, the offer that already expired, the policy nobody quite remembers.
No enquiry is left without an answer
Replies in seconds, at three in the morning
Whoever asks in the middle of the night gets an answer in the middle of the night. No queue waiting for you to open.
Always today's price
Nobody quotes from memory or mentions the offer that expired two months ago. The same answer, whoever gives it.
The lead is recorded
With what they asked and what they need. You reach the office to a list, not a screenshot.
The booking lands in your calendar
Reserved against your real availability, without the back and forth of “does Tuesday work?”.
- YOUR CUSTOMER“Do you service fleets? How much does it cost?”
- YOUR BUSINESSsearch_documentsLooks up the answer in your documents
- YOUR BUSINESSsave_leadSaves the lead, along with what they asked about
- YOUR BUSINESSbook_appointment · TUE 3:00 PMBooks against your genuine availability
- AVAILABLE 24/7LEAD RECORDED · APPOINTMENT BOOKEDNOBODY LIFTED A FINGER
The agent checks your documents, replies, records the customer and books them in — then carries on
The agent checks your documents, replies, records the customer and books them in — then carries on
Anywhere enquiries come in all day
Clinics and practices
Answer patient questions and book appointments without tying up reception.
Workshops and services
Quote the standard jobs and take down the vehicle or equipment details.
Shops and distributors
Prices, stock and terms without repeating the same thing fifty times.
Professional firms
Filter the first enquiry and book only what genuinely warrants a meeting.
What people ask before putting one in
01Can people tell it's an agent and not a person?+
They can, and that is as it should be: the agent introduces itself as the business's assistant. What people value is an instant answer with accurate detail, not something pretending to be human.
02What happens when it's asked something it doesn't know?+
It says so and hands the conversation to someone on your team, in full. We would rather it admit the limit than invent an answer.
03Where does it work: WhatsApp, the website, social?+
Wherever your customers write to you. The channel is decided during implementation, based on where your enquiries actually arrive today.
04Can it sell or take payment?+
It can quote, take the order and leave it ready for payment. If you want it to take the payment as well, it integrates with the gateway you already use.
How many enquiries are going unanswered right now?
In our first session we look at where your customers write to you and what they ask. That tells us whether an agent helps, and what it would need to know.